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Senior Consultant Designer & UX Strategist

Pierre Fritsch

Since 2007, I have been working on reducing friction within complex processes and UI, using design to streamline interactions between people and systems.

  • Empathy
  • Collaborative Innovation
  • Design
Get in touch
Pierre Fritsch, professional portrait

Approach

By taking a collaborative and systemic approach, I ensure that human stakes are aligned with political, business and technical ones. I have successfully applied this mindset across a wide range of domains, including public sector, industry, mobility and healthcare.

Expertise

Design with collaborative and systemic approaches

UX Strategy & Consulting

Guiding organizations through high-stakes transformations and ensuring design directly drives strategic outcomes.

Service Design & Journey Mapping

Mapping end-to-end user journeys to align operational realities, human needs, and multi-channel public/private services.

User & Field Research

Deep field observation, qualitative interviews, and usability testing to ground product roadmaps in empirical reality.

Co-Creation Workshops

Designing and facilitating collaborative design thinking sessions to align diverse stakeholders and mobilize teams.

Information Architecture

Structuring high-density business software, organizing processes, data-heavy systems, and complex content trees smoothly.

Design advocacy & teaching

Promoting human-centered approaches, speaking at conferences, teacher and facilitator for professional design trainings.

Case Studies

Aligning human stakes with technical, business, and political strategies.

Industry 2023 · 2026

Eiffage Énergie Systèmes

Modernizing the group sales information system

User research · Product design · Consulting & strategy

Redesigned a commercial information system to modernize its interface, streamline user journeys, and boost business efficiency, while ensuring seamless adoption by maintaining functional continuity.

Laptop screen showing the redesigned Eiffage Énergie Systèmes sales information system interface
Healthcare 2025 · 2026

Azur Health Science

Designing an editing and reviewing software for medical regulatory papers

User research · Product design · Consulting & strategy

Designed the product and supported the startup building an innovative and intuitive editing and reviewing tool for regulatory medical writers.

Screens of the Azur Health Science software for editing and reviewing regulatory medical documents
Mobility 2022 · 2025

Transdev + Soléa + m2A

Studying and improving the image of the public bus transport

Project lead · Usage & perception research · Prospective · Experimentation

Led an experimental initiative in Mulhouse region, aimed at transforming the bus from a purely utilitarian service into an engaging, emotional experience, particularly for young adults (17-25).

A Mulhouse public bus repainted with a colorful experimental design for the project

They trust me

De Dietrich
Eckes-Granini
Die Post
Migros
FMH
URGO
Château du Haut-Kœnigsbourg
Ville de Mulhouse
Le Chef
Transdev
CERP
Eiffage Énergie Systèmes

Journey

A trajectory of simplifying interactions

Since 2026

Senior UX Strategist & Consultant

Service Design · Freelance · Mulhouse, France

Provide strategic design consulting to guide organizations through digital transformation and services improvements. Client advisory & end-user advocacy (AMO/AMU). Lead service design initiatives by mapping end-to-end user journeys, aligning user needs with technical, business and political strategies. Drive collaborative innovation through active listening, stakeholder alignment, prospective and problem-solving approach.

2017 · 2025

Co-Founder & UX Lead

Impact Positif · Teal Agency · Strasbourg, France

Co-founded and ran an agency structured as a Teal organization, fostering self-management, wholeness and evolutionary purpose. Managed project strategies focused on systemic design and human-centered approaches. Drove qualitative user research and experimentations to anchor digital product and service design in real needs and empirical data. Orchestrated collective intelligence and facilitate strategic workshops, aligning cross-functional teams, users and stakeholders. Evangelized human-centric design practices through professional training (CNFPT Île-de-France, Pépite Etena) and speaking at conferences (Positive Design Days, Rencontres du Logiciel Métier).

2012 · 2016

UX Designer & Facilitator

We are cube³ / Puzzle ITC · Bern, Switzerland

Conducted studies and interviews with users to identify actionable insights for designing and improving digital services or products. Facilitated collaborative innovation and design thinking workshops, empowering clients and their teams to co-create solutions and streamline workflows. Designed intuitive user experiences for major Swiss accounts, incl. Migros, Die Post, FMH (Swiss Medical Association) and the Federal Office of Information Technology, Systems and Telecom. Implemented design systems, responsive websites and apps as front-end developer.

2007 · 2011

Web Designer & Front-End Dev

Perinfo & RBS · Strasbourg, France

Designed UI for a wide range of digital products, including websites, e-commerce, intranets, and complex business software. Managed end-to-end digital projects, ensuring seamless communication between stakeholders, designers, and development teams.

Education

DU Création Audiovisuelle & Cinéma

Univ. Marc Bloch, Strasbourg · 2006–07

Licence Pro Design, Coordination de Projets

Univ. Marc Bloch, Strasbourg · 2005–06

DUT Services et Réseaux de Communication

Univ. Louis Pasteur, Strasbourg · 2003–05

Languages

French

Native Speaker

German

Fluent (5 years living and working in Bern, Switzerland)

English

Fluent (Multiple international research & facilitation projects)

About me

Beyond design consulting

La Jonction · Coworking & Synergies

I founded and manage a coworking space, located at KMØ, an ecosystem dedicated to digital and industrial innovation.

Discover the openspace

Events & Meetups

I organize and animate business events and meetups with peers : Frontend Pizza, Positive Design Days, Rencontres du Logiciel Métier...

Watch an event video

Interactions & social games

I enjoy improv and sometimes in the evenings, I take on the role of dungeon master at a local role playing game club.

I'm passionate about my job

But I love playing Legos with my daughter even more.

Designing by Hand, for People

I use AI, but my desk is still covered with Post-its, markers, sketches, and Lean canvases.

I ♥ Mulhouse

If Mulhouse is my under-rated city of heart, I also like to discover other cities and countries.